Frequently Asked Questions
Everything you need to know about our premium syrups and gourmet flavors.
What is the shelf life of Monin products?
Most Monin syrups have a shelf life of 18 to 36 months when stored in a cool, dry place. Once opened, we recommend using the product within 90 days for optimal flavor quality.
Are Monin syrups gluten-free and vegan?
The vast majority of our syrups are gluten-free and vegan-friendly. Please check the individual product labels or the 'Specifications' tab on each product page for specific dietary certifications.
How should I store my Monin syrups and sauces?
Syrups should be stored in a cool, dry place away from direct sunlight. Our gourmet sauces should be refrigerated after opening to maintain their creamy consistency and freshness.
What is your shipping policy for fragile glass bottles?
We use specialized protective packaging designed for glassware to ensure your order arrives safely. In the rare event of breakage, please contact our support team within 48 hours for a replacement.
Do you offer bulk discounts for cafes and restaurants?
Yes, we offer competitive wholesale pricing for businesses. You can apply for a professional account through our Wholesale portal to access bulk tiered pricing and dedicated support.
Can I return a product if I am not satisfied with the flavor?
Due to food safety regulations, we cannot accept returns on opened food or beverage items. However, if there is a quality issue or shipping error, we will gladly provide a refund or exchange.